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Bellevue
Explorer ○○○

Presentation Studio - Corrupted Files

Morningstar Support advised me that my Presentation Studio files were "corrupted".

We are now faced with recreating all of our work?!

IT experts tell me Morningstar should be able to retrieve the uncorrupted versions of the files for me.

Morningstar Direct seems very unstable and we need your help to stabilize and preserve files.

Thank you.

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1 Reply
EWF0718 Employee
Employee

Re: Presentation Studio - Corrupted Files

Hello,

Thank you for your patience while we work to figure out the long-term solution for your Presentation Studio report deck.

After having a few conversations with you, I truly understand where the confusion came from, and now have a better sense of what steps we need to take to make Direct work efficiently for you. 

Please continue to utilize all of our resources for issue troubleshooting! We greatly appreciate the feedback.

 

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